The last few years have seen an explosion in digital technologies, from cloud computing and the Internet of Things to artificial intelligence and low-code platforms. Businesses of all sizes and industries are finding ways to use these developments to transform their business, serve their customers better and gain an edge over their competitors.
Business Process Management (BPM) involves much more than simply modeling business processes. It encompasses the ongoing improvement and management of an organization’s end to end business processes with a view to gaining competitve advantage.
In a world where machines can beat humans at Jeopardy! and make complicated medical diagnoses, it's perhaps no surprise that businesses have begun applying automation and artificial intelligence to their internal processes. From sales and marketing to finance and human resources, automation is able to work in a variety of domains in order to unlock countless insights for your organization.
The future may finally have arrived. Like countless works of science fiction have predicted, robots are showing up in the workplace to help employees do their jobs. Robotic process automation (RPA) refers to the use of "robotic" software to automate a number of business processes.
Traditional business process management (BPM) techniques and approaches have been utterly transformed by the revolution in digital technologies. These new technological solutions have had a profound impact on businesses of all industries and sizes, making them more competitive and innovative overall.