convedo Intelligent Process Automation Blog

You might think you know everything you need to know about chatbots—they’re conversational agents that use artificial intelligence to handle many routine queries and issues for your business, including marketing, orders, and customer service. But this definition, while accurate, only scratches the surface of what’s possible when you bring chatbots into your organization. In this article, we’ll discuss some of the biggest myths and surprises about chatbots

Deciding to use chatbots can feel like just the start of the journey. Many businesses tell us they can see the benefits but worry about the hassle and hitches of implementing a chatbot to their set-up. To help ease these concerns, we’ve developed a clear, proven implementation road map. Here’s how it all works.

Digital technologies have penetrated nearly every industry and market on the planet. In order to take advantage of this change in the business landscape, executives are seeking to enact “digital transformations” that integrate cutting-edge technologies into their company.

Robotic process automation (RPA) has been on the top of IT to-do lists for years in virtually every industry. After all, if a computer can complete a task without human intervention, it is better for everyone. You save on employee time and employees can avoid boring, manual tasks. Plus, your customers benefit with faster processing and fewer errors. For some companies, RPA is synonymous with digital transformation, but only if it can be deployed intelligently.

Robotic process automation (RPA) has definitely received a lot of attention of late, but you need to be sure that you can separate the truth from the hype. Although these software "robots" can perform tasks dramatically faster and cheaper than your human employees, it won't do you any good if you don't know the best places in your workflows to apply them.