IT environments are more complex than ever before, with potentially hundreds of different software applications running on thousands of workstations. What's more, hot new tech trends like virtualisation, cloud computing, and big data are changing the fundamental nature of how organisations function.
Robotic process automation (RPA) isn't yet a household name, but it will be very soon if current trends continue. According to IT research and advisory firm Forrester, the RPA market is set to explode from £180 million in 2016 to £2.1 billion in 2021 — just five years later.
Robotic process automation (RPA) has the potential to radically transform businesses in a variety of industries — and financial services companies in particular. Banks, credit unions, insurance agencies, credit card companies and others can all stand to benefit by bringing RPA into their organisations.
The first time you hear the phrase "Robotic Process Automation" (RPA), you might not think it sounds like such a big deal. After all, businesses have been using IT to automate processes for decades, and usually to great success.
Yet IT automation techniques haven't just been static during all these years; they've been getting smarter, thanks to advances in artificial intelligence and machine learning. The result is RPA: a new technology that offers the possibility to radically transform your business.
Not only can technology radically transform the face of private companies, it can be just as effective in the public sector. According to a 2016 European Union report, 81 percent of public services in EU member states are now available online. The term "digital government" refers to strategies and initiatives to bring governments and citizens closer together via technology.