convedo Intelligent Process Automation Blog

The main barrier to progress for e-Government services in most of countries has been a shortfall in useful services. Lack of availability and use for online identification and authentication has an immediate and profound impact on the ability of citizens to use transactional services. The result of this is that many services continue to require face-to-face contact for the entire transaction, or for at least a portion of the process.

Assuch,thereisanelementof‘chickenandegg’atplaywhereservicesarenotusedbecauseofatechnology shortfall, and the technology shortfall is not met because there are insufficient services to build interest.This carries over into general supply and demand issues, where administrators have reigned in their investment in services for fear that public and business uptake will fall short of desired levels.

As part of this transformation, government agencies must identify and automate their procedures and adopt better, more efficient management practices. This change will require a focused approach to process improvement and Customer Experience (Omni Channel, Mobile, Cloud).

Financial services institutes have been hit harder than most by new regulations. But while burdensome, compliance with the Sarbanes-Oxley Act, the Basel III code, MiFID and anti-money laundering laws (among many others) is not an issue that can be side-stepped.

When looking for a document management solution it is wise to consider some key characteristics.

Fast and Easy End-user Access

If a system is hard to use and access, users will waste valuable time—both theirs and your IT staff’s—or eventually abandon the solution. When evaluating different products, make sure they are user-friendly and easily adoptable within a user’s daily workflow processes. Check out the vendor case studies and talk to end-user references. Is it easy for content contributors to add, annotate, index and view documents?

Transform the way you get work done.

Metastorm Business Process Management (BPM) allows you to integrate, automate and provide visibility into end-to-end business processes across departments, systems, and organizations.

Metastorm BPM allows you to leverage your existing systems and provide a more agile, intelligent business process layer that enables you to implement better processes without the constraints imposed by underlying systems and with deployments in months rather than the years it can take to change out legacy systems. Whether it’s customer on-boarding, case management, new product introduction, or regulatory compliance.

Frameworks are used to encourage the use of a consistent structure for architectural descriptions. Because an Enterprise Architecture (EA) is a multi-dimensional representation of a large and complex entity, a variety of multi-dimensional structures are possible, differing in the number and nature of the dimensions. Each representation of an Enterprise Architecture is referred to as a "framework". Widely used Enterprise Architecture frameworks include the Open Group Architecture Framework (TOGAF), Six Sigma and the Zachman framework. Many EA tools available today provide support for all of these frameworks by accommodating each framework's notation conventions and model types.