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SAP S/4HANA is SAP’s enterprise resource planning (ERP) software built for the needs of large enterprises. While SAP S/4HANA is already a powerful, feature-rich system that can help transform your business processes, you can make further enhancements to the platform that will multiply your return on investment.
As technology moves forward, it triggers a change in customer behaviour. Unless you are primed with an effective Business Process Management (BPM) strategy, you’ll find yourself scrambling to resolve customer-driven disruption. BPM is all about organising your business to provide an enhanced customer experience and take customer satisfaction to a new high.
Technology has created untold opportunities over the last decade, and with the speed of development moving more quickly than ever, this trend shows no sign of stopping. Traditional businesses are in an eat-or-be-eaten position. If they can't manage digital transformation effectively, they will have a hard time staying competitive in a marketplace that moves more and more quickly.
There are three means of conducting bank business: analog, digital and automated. Analog banking involves the slow and inefficient use of pens/pencils, paper and filing cabinets, a system that is extremely vulnerable to mistakes, errors and duplication. Digital banking is a step more advanced and includes the use of spreadsheets, email, hard drives and servers. But, while the tools and systems used are digital, data input and multi-platform synchronization is still done manually.
Customer-side digital banking is not new. From ATMs to online banking, digital banking has been a reality for customers for decades. Banks without a certain degree of automation find it difficult to compete in a personal and business banking market that puts a premium on convenience and efficiency.