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The rapid growth in digital technology has caused a profound transformation of business processes -- and, by extension, of the field of business process management (BPM) The latter focuses on improving your organization's workflow, making it more effective and more efficient.
It's impossible to make the digital transformation successfully without understanding the efficiency of your business processes. Business Process Management is the key to successfully executing the transition efficiently. You know this -- but how do you sell it to your internal stakeholders?
BPM is all about organizing your business to provide an enhanced customer experience and take customer satisfaction to a new high.
Setting strategic objectives, putting processes in place to achieve them, and realizing the results you desire seems simple – at least in theory. In reality, organizations of all sizes struggle with making this happen.
Why? I could launch into many reasons to address that question, but the heart of the problem lies in three distinct silos within your operations – strategy, analysis and execution – here are a few tips to overcome these problems.
The main barrier to progress for e-Government services in most of countries has been a shortfall in useful services. Lack of availability and use for online identification and authentication has an immediate and profound impact on the ability of citizens to use transactional services. The result of this is that many services continue to require face-to-face contact for the entire transaction, or for at least a portion of the process.
Assuch,thereisanelementof‘chickenandegg’atplaywhereservicesarenotusedbecauseofatechnology shortfall, and the technology shortfall is not met because there are insufficient services to build interest.This carries over into general supply and demand issues, where administrators have reigned in their investment in services for fear that public and business uptake will fall short of desired levels.
As part of this transformation, government agencies must identify and automate their procedures and adopt better, more efficient management practices. This change will require a focused approach to process improvement and Customer Experience (Omni Channel, Mobile, Cloud).