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Digital technologies are a major factor in your strategy for business process management.
From data management to cloud computing, executives are realizing the benefits of technology. To take advantage of these changes, your business must embrace future technological trends. There are several important factors accelerating the adoption of technology and driving the digital transformation of businesses.
Our world is becoming more and more automated. Technology now touches every part of our lives from the toys our children play with to the way in which we communicate. We're experiencing a digital transformation that is changing our expectations of how the world should work. This shift puts a spotlight on your ability to take on the e-government role.
Digital disruption occurs when new technologies are introduced to an industry which will affect the value proposition of products and services. This is integral to a business' entire structure, and can easily create great changes to your strategy for Business Process Management ("BPM"). It's important to understand how digital disruption will shape the industry you do business with, and how you can accommodate these changes to stay on top of your BPM.
Thought leaders across the public sector agree that "digital government" is the future. The challenge facing government leaders now is how to make e-government practices work for their organizations. Your organization needs to adapt to the new environment to achieve your goals efficiently and effectively. Organizations that do not modernize may not survive the digital revolution.
As you set yourself the task of improving your company's business processes, you may wish to focus on how your changes will optimize the end experience of the customer. But who exactly counts as a customer of your organization? Your company's customer base is likely larger than you expected, which means you may need to rethink your approach to business process management.