Our world is becoming more and more automated. Technology now touches every part of our lives from the toys our children play with to the way in which we communicate. We're experiencing a digital transformation that is changing our expectations of how the world should work. This shift puts a spotlight on your ability to take on the e-government role.
Business Process Management Is Key
With all of the budget pressures, it's not possible for you to simply acquire the technology to support your current operations. In fact, that wouldn't be the best use for a technology budget.
To keep faith with constituents and meet budget restrictions, you'll need to reinvent how you do business and then automate the resulting best practices. The digital transformation in the public sector must take place in a way that will allow you to look at processes across departments and between agencies, to eliminate, combine or connect processes where needed.
The objective is to do a better job of involving citizens and providing reasonable access to information, regardless of its origin. Unfortunately, you're faced with managing an overabundance of information, while meeting regulations, providing secure access and offering a rewarding experience to all involved users. This objective can best be met using business process management techniques.
Changes Are Already in the Wind for the Public Sector
Many of you are affected by our global economy, increasing regulations, economic uncertainties and the pressure from constituents to provide higher-quality services. If you can't respond to those influences, you may find yourself in a position where you're no longer able to govern effectively.
In our information-based world, governments must accept this challenge to remain relevant. You need to end up on the other side of this digital transformation in a way that provides outstanding service to constituents and uses public funds effectively.
