convedo Intelligent Process Automation Blog

Intelligent automation, a term for artificial intelligence and machine learning as applied to robotic process automation (RPA), offers a great deal of promise to organisations of all sizes and industries. However, the technology is only starting to hit the mainstream, and there are countless opportunities that so far remain unexplored.

Robotic process automation (RPA) has been on the top of IT to-do lists for years in virtually every industry. After all, if a computer can complete a task without human intervention, it is better for everyone. You save on employee time and employees can avoid boring, manual tasks. Plus, your customers benefit with faster processing and fewer errors. For some companies, RPA is synonymous with digital transformation, but only if it can be deployed intelligently.

Robotic process automation (RPA) is the use of “robotic” software agents that can automate a variety of business activities, from analysing data to processing sales transactions. Tech market research company Forrester projects that the global RPA market will reach $2.9 billion in 2021, growing tenfold in five years.

Robotic process automation (RPA) has definitely received a lot of attention of late, but you need to be sure that you can separate the truth from the hype. Although these software "robots" can perform tasks dramatically faster and cheaper than your human employees, it won't do you any good if you don't know the best places in your workflows to apply them.

Whether you're interested in the productivity improvements or the lower costs, you've already made the decision to implement robotic process automation (RPA) within your organisation. The good news is that by streamlining and automating your processes, RPA can unlock a significant amount of hidden insights and potential.