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As you set yourself the task of improving your company's business processes, you may wish to focus on how your changes will optimize the end experience of the customer. But who exactly counts as a customer of your organization? Your company's customer base is likely larger than you expected, which means you may need to rethink your approach to business process management.
If you're in the fast-paced, ever-shifting world of business, you're likely invested in both business process management (BPM) and return on investment (ROI). These are both major factors in business management -- the former deals with a business' workflow, working on refining and improving it, while the latter is simply used to measure the return on investment.
The idea of business process management (BPM) turning from a dream into a reality has been generating a buzz for quite some time. Veteran players in the software field have long been working on combining the forces of BPM and SaaS in order to provide you and your company with some great benefits.
Engaging your stakeholders forms the foundation for ongoing success. One of the biggest barriers to business success is lack of trust, both internally and externally. When customers are faced with mixed messages and missed deadlines, they lose faith in your business. These issues crop up when your stakeholders are not on the same page, so engaging stakeholders early and often allows you to deliver on business goals; business process management (BPM) gives you the framework you need for increased engagement.
The integration of business process management with big data analytics, mobile and social media platforms and cloud access should be part of any ongoing planning for today's companies. All four of these points of digital transformation come together through BPM to create improved transparency and streamlined processes. Cloud-based services offer digital transformation by integrating social and mobile technology. This gives management a clear look at procurement and ownership, along with improved communications software.