The convedo Blog

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Process (3)

BPM, Process, Digital Transformation

Getting started with Digital Transformation

Digital computing, when it first entered the corporate world, was touted as a game changer for business. Transformation was a word often used in discussions on the subject. Computers were meant to free employees from the drudgery of manual data handling and allow more work to be done with a fraction of the cost and effort and while some gains have been made in that direction, those gains have never quite lived up to the hype. When it comes to technology in business, the dream has always outpaced the reality.

That is finally changing, and the promise of technology is finally being realized.

MBPM, BPM, Process, Workflow, Customer Experience, Customer Service, communication

Process communications, to Inform or interact effectively

I had an interesting and thought provoking discussion with my daughter last evening, which started with a potted history of telecommunications from the Telegraph forwards. It was spurred by seeing a fax machine in action during a TV show, and her incredulity when I pointed out that Colour Facsimile had never been widespread (available yes, but not the norm by any means). Her incredulity wasn’t directed at the lack of colour in the medium, but the realisation that what she was looking at wasn’t a printer, it wasn’t producing a picture from an email, it was point-to-point transmission of an image.

Business Process Management, BPM, Process

5 reasons for BPM project failure

Business Process Management (BPM) has come a long way since it was first vaunted as the savior of modern business – the idea of managing the processes inside a business has spawned a plethora of companies offering software and apps that can help you with BPM, some more successful than others.

As a consequence of this new technology, organisations have spent plenty of time and money in the pursuit of efficiency and increased profits. Success however, as many have discovered to their disappointment, is not guaranteed simply by loading up some software and telling employees to use it. A lack of knowledge and understanding of the processes around implementing effective BPM strategy and projects is the single biggest factor for failed BPM implementation and when BPM projects fail there is always a cost involved as sections of budget allocated to technology and consultants melt away. So what are five key reasons for BPM projects crashing and burning?

Business Transformation, Business Process Management, Centre of Excellence, Process, Enterprise

Migrating Software - Don't making a meal of it!

Much conversation is had around the subject of software upgrades or migrations, ranging from the evangelist who trusts that every patch release and hotfix must be applied instantly, to the cynic who believes that all upgrades are simply the result of efforts by marketing departments to continually sell more hardware, software and consultancy.