convedo Intelligent Process Automation Blog

As HR departments are working to bring teams back to the workplace in the wake of the still ongoing pandemic, they face several challenges. To manage a safe and sustainable return to on-site work, the right tooling and planning are critical.

The old saying "The customer is always right" has never been more true than right now. Globalization, innovation and the internet are providing today's customers with more options than ever before, which also means that they have more power than ever to vote with their wallet. What's more, customers—especially those in the millennial age group—are increasingly looking to purchase experiences rather than objects.

Research and intelligence firm Walker Information has released a report titled Customers 2020 predicting that by the year 2020, consumers' behavior will change to make customer experience, rather than price or product quality, the most important factor in buying decisions. With these structural changes in mind, many businesses have shifted from a cost-centric to a customer experience-centric mindset.

The latest tech developments aren't just altering the face of industries like finance and health care — they're having an impact on public institutions and governments as well. According to a survey by Deloitte, 96 percent of government officials worldwide say that digital technologies have had a "significant" impact on the public sector.

Robotic process automation (RPA) is one of the most exciting trends in business technology right now. RPA software "agents," enhanced with artificial intelligence capabilities to make smarter decisions, are able to automate and optimize a variety of processes.

 A company has made the decision to hire a Consultant to make recommendations on digital transformation. They are to set a path for the digital transformation journey that is about to happen and more importantly – the pitfalls to avoid. Transformation of any kind has its inherent risks. Consultants often leave out the discussion about these risks until it is too late. The best way to handle them is to tackle them head on. So, what are they?

Business as Usual

The biggest blocker to digital transformation is a desire to keep things the same, operating business as usual. This mentality creates a roadblock to change in three different areas: