convedo Intelligent Process Automation Blog

Get Started

    The changing face of technology within local government

    The latest tech developments aren't just altering the face of industries like finance and health care — they're having an impact on public institutions and governments as well. According to a survey by Deloitte, 96 percent of government officials worldwide say that digital technologies have had a "significant" impact on the public sector.

    The term "digital government" refers to the use of the internet and electronic communications devices in order to provide services and interact with the public. Below, we'll take a look at three of the most important ways that new technologies are changing local governments.

    1. Online Voting

    Since 2005, the Eastern European country of Estonia has allowed citizens to cast their votes online, forming more than 30 percent of all votes in the past several elections. (It's no coincidence that the tech-savvy Estonian government also offers a "digital residency," allowing nonresidents to access banking services and launch companies.) From county clerks and judges to countrywide positions, governments can increase voter turnout and improve political participation by allowing voters to weigh in via the internet.

    2. Robotic Process Automation (RPA)

    RPA refers to the use of software "robots" that are able to automate time-consuming, tedious manual processes. Local governments can leverage RPA to handle a variety of common tasks, cut costs, and make workers more efficient and productive. For example, the North Tyneside Council in the U.K. expects to save up to £56 million over the next few years by bringing RPA into its workflows. Already, the council has used RPA agents to process customer service issues, improving speed and cutting data input times in half.

    3. Service Requests

    From curbside pickups to animal control, residents need communication channels with their local government that reflect the modern technologies they use. The city of Boston, for example, allows residents to report non-emergency issues via website, mobile app or Twitter. Digital government initiatives are especially important for senior citizens and people with disabilities, who often find it challenging to conduct their business in person. What's more, digitally tracking residents' service requests enables governments to better understand the types of requests they receive and the satisfaction rates when resolving them.

    Topics: eGov- Digital Transformation- Robotic Process Automation

    Previous Post

    The Benefits of Robotics in Financial Services

    Next Post

    What is the Right Work for my Digital Workforce?

    7 steps to bpm success

    Free Whitepaper: 7 Steps to BPM Success

    A Pragmatic Approach to Leveraging BPM Technology for Business Success

    This whitepaper provides the reader with a 7 Step model that seeks to suggest ways in which organisations can maximise their business returns. The model sets out to blend the benefits of non-technology approaches with the more technological ones.

    Download Whitepaper Now

    Have a project in mind?

    We'd love to chat with you and find out how we can help solve your process and automation challenges.

    Get in touch with us


    Get all the latest updates on Intelligent Automation.

    Fill out the form below to subscribe to the convedo newsletter.

    Subscribe to Email Updates

    100% Privacy. No Spam.

    Recommended Reading

    Posts by Tag

    See all

    Start Delivering Business Applications Faster.

    Start Your Digital Transformation Journey Now