--- title: The convedo Blog | Business Process Management (10) description: Business Process Management | Making sense of the rapidly evolving world of Low-Code, Bots and generative AI, and all things Process & Automation. (10) image: https://info.convedo.com/hubfs/convedo_rpa_make_the_robots_work_for_your_the_european-1%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)_11zon%20(1)_11zon-1.webp --- [![convedo | Low-Code, Bots and GenAI](https://info.convedo.com/hs-fs/hubfs/Convedo%20green%20%26%20blue.png?width=300&height=65&name=Convedo%20green%20%26%20blue.png "convedo | Low-Code, Bots and GenAI")](https://info.convedo.com) Open main menu Close main menu - [Blog](https://info.convedo.com/) - [About](https://www.convedo.com/) Open the submenu - [Who we are](https://www.convedo.com/) - [CSR](https://www.convedo.com/) - [Our Customers](https://www.convedo.com/) - [Technology Partners](https://www.convedo.com/) - [Intelligent Automation Alliance](https://www.convedo.com/) - [Services](https://www.convedo.com/) Open the submenu - [Intelligent Automation Consultancy](https://www.convedo.com/) - [Implementation](https://www.convedo.com/) - [Support](https://www.convedo.com/) - [Academy](https://www.convedo.com/) - [convedo Accelerators](https://www.convedo.com/) - [Automation Talent Pool](https://www.convedo.com/) - [Technologies](https://www.convedo.com/) Open the submenu - [Robotic Process Automation](https://www.convedo.com/) - [Process Mining & Discovery](https://www.convedo.com/) - [Business Process Management](https://www.convedo.com/) - [Conversational AI](https://www.convedo.com/) - [Low-Code App Development](https://www.convedo.com/) - [Intelligent Document Processing](https://www.convedo.com/) - [Integration Platform-as-a-Service](https://www.convedo.com/) - [Resources](https://www.convedo.com/) Open the submenu - [Resource Library](https://www.convedo.com/) - [Case Studies](https://www.convedo.com/) - [News](https://info.convedo.com/) - [Social Wall](https://www.convedo.com/) - [Videos](https://www.convedo.com/) - [Media](https://www.convedo.com/) - [Podcast](https://www.theautomationguys.net/all-episodes/) - [Join #teamconvedo](https://www.convedo.com/) # convedo Intelligent Process Automation Blog Select Category 9.8 9.3 agile ai AI chatbot AML api appian Appian 2019 Appian Partner Appian Partners Artificial Intelligence automation banking Basel II Basel III Big Data Blue Prism Blue Prism Partner BPM BPM Mobile BPM Software Business Process Management Business Processes Business Transformation campus Celonis Celonis Partner CEM Centre of Excellence Change Management chatbot chatbots CoE Collaborative Platforms communication Consultant Content Server convedo conversational AI COVID-19 Customer Experience Customer Service Decision Management digital Digital Experts digital process automation Digital Transformation Digital Workforce Digitale Transformation dmn DMS DWP EA eGov EIM Enterprise Enterprise Architecture Enterprise Information Management Enterprise Modelling Enterprise World ERP Financial Services FinTech Future of RPA GDPR Graduate Hadoop Haulage Planning System HR HR automation hr automation benefits Integration Intelligent Automation Intelligent Capture Intelligent Process Automation Internet of Things IoT issues reporting KYC Lean BPM local government London Low-Code low-code software machine learning maintenance management tool Management managerView MBPM Mental Health Metastorm Metastorm BPM MiFID Migration nlp NoSql OCR onboarding onboarding solution OpenText OpenText MBPM OpenText Process Suite optimisation payroll podcast Process process automation Process Mining process optimisation Project Public Sector Release Notes Robotic Process Automation ROI RPA #rpa4good safety SAIL SAP SAP S4/HANA Sarbanes-Oxley Scale UP Scripted Business Object Six Sigma Skills Gap Smart Process Applications Stress Tests students supplier onboarding The Automation Guys TOGAF Trends UK Skills Gap Unstructured Data Use Cases vendor onboarding Virtual Assistant Web Services Workflow Workforce Zachman [![Is Our AI and Automation Strategy Right for Us?](https://info.convedo.com/hubfs/banner%20assessment.png "Is Our AI and Automation Strategy Right for Us?")](https://ai-automation-strategy-assessment.scoreapp.com/) Posts about: ## Business Process Management (10) [Business Process Management,](https://info.convedo.com/topic/business-process-management) [BPM](https://info.convedo.com/topic/bpm) ### [Who uses Business Process Management?](https://info.convedo.com/who-uses-business-process-management) Business Process Management (BPM) is used by many large companies to streamline their business and increase customer service. We have implemented BPM successfully in the following sectors: - Legal - Financial Services - Insurance - Healthcare - Communications & Media - Government - Life Sciences - Business Process Outsourcing - Automotive & Transport - Electronics - Energy - Travel & Hospitality - Manufacturing - Retail [Read more](https://info.convedo.com/who-uses-business-process-management) ![Business Process Management in Customer Service \[INFOGRAPHIC\]](https://info.convedo.com/hubfs/Untitled%20design%20(52).png) [Business Process Management,](https://info.convedo.com/topic/business-process-management) [Customer Experience,](https://info.convedo.com/topic/customer-experience) [Customer Service](https://info.convedo.com/topic/customer-service) ### [Business Process Management in Customer Service \[INFOGRAPHIC\]](https://info.convedo.com/business-process-management-in-customer-service-infographic) Customer service is no longer a cost center. Today, it is the anchor between empowered customers and the business that needs to deliver on the precise needs of each client in a personalized and effective fashion. These activities can be exemplified with a marathon where customer service agents need to overcome numerous hurdles to delight their buyers and solve their needs in a timely manner. Use of business process optimization helps companies accomplish this important mission. [Read more](https://info.convedo.com/business-process-management-in-customer-service-infographic) ![5 common pitfalls in Process Optimisation](https://info.convedo.com/hs-fs/file-337394025-png/images/Optimisations.png) [Business Process Management,](https://info.convedo.com/topic/business-process-management) [Change Management,](https://info.convedo.com/topic/change-management) [optimisation,](https://info.convedo.com/topic/optimisation) [process optimisation](https://info.convedo.com/topic/process-optimisation) ### [5 common pitfalls in Process Optimisation](https://info.convedo.com/5-common-pitfalls-in-process-optimisation) **Chances are, if you’re reading this then you are already a convert to the advantages of process optimisation. You know how it helps you to meet business goals and aids in fine tuning elements of what you do resulting in more revenue, productivity and easier compliance. However, executed badly, it can be a little like grabbing a tiger by the tail. This article looks at five ways in which process optimisation can really fall apart (and ways you can avoid them).** [Read more](https://info.convedo.com/5-common-pitfalls-in-process-optimisation) ![ROI - Crucial to your BPM pitch](https://info.convedo.com/hs-fs/file-339447500-jpg/images/ROI.jpg) [Business Process Management,](https://info.convedo.com/topic/business-process-management) [optimisation,](https://info.convedo.com/topic/optimisation) [process optimisation,](https://info.convedo.com/topic/process-optimisation) [ROI](https://info.convedo.com/topic/roi) ### [ROI - Crucial to your BPM pitch](https://info.convedo.com/roi-crucial-to-your-bpm-pitch)   Business process management (BPM) is an invaluable and rewarding aspect to optimising your business, but it's not always easy to convince the company stakeholders of the merits inherent. One of the biggest mistakes is to rely on the obvious performance benefits automated BPM can bring without illustrating the financial ones, and this is more often than not because of the difficulty associated with calculating return on investment (ROI). If a business cannot calculate ROI *before it starts* any BPM work, it will most probably not commit fully - simply because no proper case has been made for benefit, in terms that most C-level's use to run their companies. [Read more](https://info.convedo.com/roi-crucial-to-your-bpm-pitch) ![5 reasons for BPM project failure](https://info.convedo.com/hs-fs/file-325706448-png/images/What_we_know.png) [Business Process Management,](https://info.convedo.com/topic/business-process-management) [BPM,](https://info.convedo.com/topic/bpm) [Process](https://info.convedo.com/topic/process) ### [5 reasons for BPM project failure](https://info.convedo.com/5-reasons-for-bpm-project-failure) **Business Process Management (BPM) has come a long way since it was first vaunted as the savior of modern business – the idea of managing the processes inside a business has spawned a plethora of companies offering software and apps that can help you with BPM, some more successful than others.**   As a consequence of this new technology, organisations have spent plenty of time and money in the pursuit of efficiency and increased profits.  Success however, as many have discovered to their disappointment, is not guaranteed simply by loading up some software and telling employees to use it.  A lack of knowledge and understanding of the processes around implementing effective BPM strategy and projects is the single biggest factor for failed BPM implementation and when BPM projects fail there is *always* a cost involved as sections of budget allocated to technology and consultants melt away.  So what are five key reasons for BPM projects crashing and burning? [Read more](https://info.convedo.com/5-reasons-for-bpm-project-failure) [8](https://info.convedo.com/topic/business-process-management/page/8) [9](https://info.convedo.com/topic/business-process-management/page/9) [10](https://info.convedo.com/topic/business-process-management/page/10) [11](https://info.convedo.com/topic/business-process-management/page/11) [12](https://info.convedo.com/topic/business-process-management/page/12)