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The human resources department is a crucial, yet often underappreciated, component of any organization. By taking charge of employee recruitment, onboarding, training, and management, HR plays an essential role in ensuring that your human capital is working at peak efficiency.
Customer-side digital banking is not new. From ATMs to online banking, digital banking has been a reality for customers for decades. Banks without a certain degree of automation find it difficult to compete in a personal and business banking market that puts a premium on convenience and efficiency.
Chances are, if you’re reading this then you are already a convert to the advantages of process optimisation. You know how it helps you to meet business goals and aids in fine tuning elements of what you do resulting in more revenue, productivity and easier compliance. However, executed badly, it can be a little like grabbing a tiger by the tail. This article looks at five ways in which process optimisation can really fall apart (and ways you can avoid them).
Business process management (BPM) is an invaluable and rewarding aspect to optimising your business, but it's not always easy to convince the company stakeholders of the merits inherent. One of the biggest mistakes is to rely on the obvious performance benefits automated BPM can bring without illustrating the financial ones, and this is more often than not because of the difficulty associated with calculating return on investment (ROI). If a business cannot calculate ROI before it starts any BPM work, it will most probably not commit fully - simply because no proper case has been made for benefit, in terms that most C-level's use to run their companies.