You might think you know everything you need to know about chatbots—they’re conversational agents that use artificial intelligence to handle many routine queries and issues for your business, including marketing, orders, and customer service. But this definition, while accurate, only scratches the surface of what’s possible when you bring chatbots into your organization. In this article, we’ll discuss some of the biggest myths and surprises about chatbots
convedo Intelligent Process Automation Blog
Deciding to use chatbots can feel like just the start of the journey. Many businesses tell us they can see the benefits but worry about the hassle and hitches of implementing a chatbot to their set-up. To help ease these concerns, we’ve developed a clear, proven implementation road map. Here’s how it all works.
The term “chatbot” describes any intelligent software agent that communicates with users in a human-like manner: handling queries in English or another natural language, and responding in kind. Chatbots such as DRUID have earned widespread attention for their ability to hold sustained, often realistic conversations with human users.