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Let's talk automation.
There's no longer anything "artificial" about the benefits that AI can bring to your company. In only a short time, artificial intelligence has evolved from being purely speculative to being a mature technology with lots of room for future growth.
Service delivery automation (SDA), a term which refers to the automation of human business activities, is increasingly important for organisations to cut costs, become more productive and better serve their customers. Two key elements of SDA are robotic process automation (RPA) and artificial intelligence (AI), which can be used in isolation or in combination to make your processes more efficient and digitally transform your organisation.
For those organisations that are in the know, robotic process automation (RPA) is already cutting costs and having a major impact on their efforts at digital transformation. Professional services firm pwc estimates that automating work activities could save up to $2 trillion worldwide.
Companies of all sizes and industries are attempting to "digitally transform" their business, but many of them lack a solid understanding of what digital transformation really is. Rather than using technology to supplement and speed up your traditional business processes, "digital transformation" refers to the enablement of new ways of working through technological innovation.
As technology moves forward, it triggers a change in customer behaviour. Unless you are primed with an effective Business Process Management (BPM) strategy, you’ll find yourself scrambling to resolve customer-driven disruption. BPM is all about organising your business to provide an enhanced customer experience and take customer satisfaction to a new high.