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Robotic process automation (RPA) has been receiving a lot of attention recently, and for good reason. Companies of all sizes and industries have leveraged robotic software agents to automate and streamline a great deal of their business processes.
Service delivery automation (SDA), a term which refers to the automation of human business activities, is increasingly important for organisations to cut costs, become more productive and better serve their customers. Two key elements of SDA are robotic process automation (RPA) and artificial intelligence (AI), which can be used in isolation or in combination to make your processes more efficient and digitally transform your organisation.
For those organisations that are in the know, robotic process automation (RPA) is already cutting costs and having a major impact on their efforts at digital transformation. Professional services firm pwc estimates that automating work activities could save up to $2 trillion worldwide.
Robotic process automation (RPA) isn't yet a household name, but it will be very soon if current trends continue. According to IT research and advisory firm Forrester, the RPA market is set to explode from £180 million in 2016 to £2.1 billion in 2021 — just five years later.