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BPM (9)

BPM's Significance for Governments' Transformational Agendas

The main barrier to progress for e-Government services in most of countries has been a shortfall in useful services. Lack of availability and use for online identiﬁcation and authentication has an immediate and profound impact on the ability of citizens to use transactional services. The result of this is that many services continue to require face-to-face contact for the entire transaction, or for at least a portion of the process.

Assuch,thereisanelementof‘chickenandegg’atplaywhereservicesarenotusedbecauseofatechnology shortfall, and the technology shortfall is not met because there are insufﬁcient services to build interest.This carries over into general supply and demand issues, where administrators have reigned in their investment in services for fear that public and business uptake will fall short of desired levels.

As part of this transformation, government agencies must identify and automate their procedures and adopt better, more efﬁcient management practices. This change will require a focused approach to process improvement and Customer Experience (Omni Channel, Mobile, Cloud).

Business Process Management, BPM, Metastorm, Metastorm BPM

Metastorm Business Process Management (BPM)

Transform the way you get work done.

Metastorm Business Process Management (BPM) allows you to integrate, automate and provide visibility into end-to-end business processes across departments, systems, and organizations.

Metastorm BPM allows you to leverage your existing systems and provide a more agile, intelligent business process layer that enables you to implement better processes without the constraints imposed by underlying systems and with deployments in months rather than the years it can take to change out legacy systems. Whether it’s customer on-boarding, case management, new product introduction, or regulatory compliance.

Business Process Management, BPM

Who uses Business Process Management?

Business Process Management (BPM) is used by many large companies to streamline their business and increase customer service. We have implemented BPM successfully in the following sectors:

Legal
Financial Services
Insurance
Healthcare
Communications & Media
Government
Life Sciences
Business Process Outsourcing
Automotive & Transport
Electronics
Energy
Travel & Hospitality
Manufacturing
Retail

MBPM, BPM, Process, Workflow, Customer Experience, Customer Service, communication

Process communications, to Inform or interact effectively

I had an interesting and thought provoking discussion with my daughter last evening, which started with a potted history of telecommunications from the Telegraph forwards. It was spurred by seeing a fax machine in action during a TV show, and her incredulity when I pointed out that Colour Facsimile had never been widespread (available yes, but not the norm by any means). Her incredulity wasn’t directed at the lack of colour in the medium, but the realisation that what she was looking at wasn’t a printer, it wasn’t producing a picture from an email, it was point-to-point transmission of an image.

Business Process Management, BPM, Process

5 reasons for BPM project failure

Business Process Management (BPM) has come a long way since it was first vaunted as the savior of modern business – the idea of managing the processes inside a business has spawned a plethora of companies offering software and apps that can help you with BPM, some more successful than others.

As a consequence of this new technology, organisations have spent plenty of time and money in the pursuit of efficiency and increased profits. Success however, as many have discovered to their disappointment, is not guaranteed simply by loading up some software and telling employees to use it. A lack of knowledge and understanding of the processes around implementing effective BPM strategy and projects is the single biggest factor for failed BPM implementation and when BPM projects fail there is always a cost involved as sections of budget allocated to technology and consultants melt away. So what are five key reasons for BPM projects crashing and burning?

convedo Intelligent Process Automation Blog