How to adapt your processes to support customer experience goals?
When dealing with the organisation of any business operation, it's important to remember the end result. That is improving the customer experience management to help...
9 Steps to establish a process centre of excellence
The primary goal of any business is to establish itself as a successful enterprise that runs on well managed efficiency. This comes from a pragmatic set of principles when organising a process management centre of excellence (CoE). Creating a progressive venture means work is required when setting the foundations into place.
The Keys to Successful Business Transformation
It used to be that business transformation was something necessitated by a lack of leadership over a significant length of time. From time to time a once competitive...
Big Data and Its Importance for an Enterprise
Big data that is, data sets too large to be dealt with via conventional means used to be the domain of a very select few; theoretical physicists modeling complex...
7 Keys to Successful Business Process Management
It seems that the only constant in todays business world is change. Markets, technology, suppliers almost any aspect of our business can change suddenly, and without warning. In order to stay competitive in this fluid, always shifting landscape, an increasing number of companies are incorporating that fluid changeability into the way they do business, by adopting the use of business process management systems.