convedo Intelligent Process Automation Blog

You might think you know everything you need to know about chatbots—they’re conversational agents that use artificial intelligence to handle many routine queries and issues for your business, including marketing, orders, and customer service. But this definition, while accurate, only scratches the surface of what’s possible when you bring chatbots into your organization. In this article, we’ll discuss some of the biggest myths and surprises about chatbots

As we're moving further into the era of Artificial Intelligence (AI) and Machine Learning, one of the most prominent tech trends is Robotic Process Automation (RPA). RPA and process automation technologies are bringing numerous benefits to a wide variety of industries. Today, an increasing number of financial institutions, banks, and insurance companies are transforming their operations by using intelligent automation and RPA to handle repetitive processes and administrative tasks.

Robotic process automation (RPA) isn't yet a household name, but it will be very soon if current trends continue. According to IT research and advisory firm Forrester, the RPA market is set to explode from £180 million in 2016 to £2.1 billion in 2021 — just five years later.

Robotic process automation (RPA) has the potential to radically transform businesses in a variety of industries — and financial services companies in particular. Banks, credit unions, insurance agencies, credit card companies and others can all stand to benefit by bringing RPA into their organisations.