How to adapt your processes to support customer experience goals?
When dealing with the organisation of any business operation, it's important to remember the end result. That is improving the customer experience management to help...
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CoE
9 Steps to establish a process centre of excellence
The primary goal of any business is to establish itself as a successful enterprise that runs on well managed efficiency. This comes from a pragmatic set of principles when organising a process management centre of excellence (CoE). Creating a progressive venture means work is required when setting the foundations into place.