convedo Intelligent Process Automation Blog

There's no longer anything "artificial" about the benefits that AI can bring to your company. In only a short time, artificial intelligence has evolved from being purely speculative to being a mature technology with lots of room for future growth.

Service delivery automation (SDA), a term which refers to the automation of human business activities, is increasingly important for organisations to cut costs, become more productive and better serve their customers. Two key elements of SDA are robotic process automation (RPA) and artificial intelligence (AI), which can be used in isolation or in combination to make your processes more efficient and digitally transform your organisation.

When you hear the words "artificial intelligence," the first thing that comes to mind might be a super-intelligent computer or a walking, talking robot — both of which remain firmly in the domain of science fiction. Yet AI isn't just restricted to these far-out ideas: businesses of all sizes and industries are already using AI technologies to digitally transform their processes and operations.

Advances in fields such as computer vision, machine learning, and speech recognition and processing are enabling companies to take advantage of AI tools and technologies, thereby improving productivity and cutting costs. IT research and advisory firm Gartner predicts that, in the next three years, companies that use cognitive ergonomics and system design in new AI projects will see long-term success four times as quickly as their competitors.