Robotic process automation (RPA)—the use of software "robots" to automate manual, rules-based processes—offers a variety of advantages, including higher productivity and lower costs. With potential ROI between 30 and 200 percent in the first year alone, it's no surprise that companies would be interested in scaling their RPA environment.
Artificial intelligence and automation are two trends that promise to revolutionize the workplace, so what happens when you bring them together? "Intelligent automation" is the use of AI technologies to automate business processes and workflows. It encompasses a variety of topics in AI and machine learning, including robotic process automation (RPA) and natural language processing (NLP).
A company has made the decision to hire a Consultant to make recommendations on digital transformation. They are to set a path for the digital transformation journey that is about to happen and more importantly – the pitfalls to avoid. Transformation of any kind has its inherent risks. Consultants often leave out the discussion about these risks until it is too late. The best way to handle them is to tackle them head on. So, what are they?
Business as Usual
The biggest blocker to digital transformation is a desire to keep things the same, operating business as usual. This mentality creates a roadblock to change in three different areas:
