RPA is a game changer for the public sector. According to the Reform, Work in Progress 2017 Report, in the UK alone, only 20% of public service employees do strategic work that requires analytical thinking.
The public sector faces issues that require immediate attention: from a high volume of work that blocks productivity, to employee shortage, from frequent regulatory and policy changes to insufficient collaboratory tools that allow different departments to synchronize seamlessly. Today the challenge of delivering more with less within the public sector is indicative that the public sector stands to benefit the most from RPA.
According to the Reform, Work in Progress 2017 Report, in the UK alone, only 20% of public service employees do strategic work that requires analytical thinking. This indicates that RPA poses strong opportunities for the public sector, as it prioritizes human-centric services and declutter departments from redundant and time-consuming tasks, freeing up staff to focus on better serving the needs of citizens rather than performing mundane administrative transactions. RPA is the virtual workforce that increases staff productivity and morale.
Whilst processes today in the public sector can only take place during office hours due to the dependency of actual staff, with RPA in play, this can be done 24/7. Efficiency gains in the public sector result in an overall improved customer experience for citizens. Now wouldn’t that be nice?
RPA has a positive impact on cost reduction, productivity, accuracy, data analysis and decision-making and will spearhead digital transformation across the public sector.