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In this episode of the Process & Automation Podcast, The Automation Guys are sharing amazing tips for faster adoption of chatbot technology.
What are the actions you want your chatbot to perform? What metrics are you going to need to measure success? First, there should be a strategic purpose behind the deployment of a chatbot for your business. In this episode, The Automation Guys explain why faster adoption of chatbot technology helps fasten interactions with customers, best practices of the center of excellence, and why change management is massively important to consider when implementing a chatbot.
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Meet The Automation Guys
I have more than 15 years of experience in process automation and improvement, working with local governments, public sector companies, financial services providers and global logistics companies and am responsible for the strategy and implementation of business process initiatives at various companies worldwide, including Deutsche Bank, KPMG, DHL and SWISS.
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