The OpenText Process Suite ABC Glossary - Inbox part 2

INBOX

Work assignment

Tasks always originate from either a business process model instance or case model instance. The distribution of tasks in the OpenText Process Suite is determined by the work assignment properties of the user interface that is used to implement the modelled task or notification activity in the process or case model.

Typically, the user interface contains more details on the given task or presents the textual contents of the notification. While designing and implementing a process or case model, you can decide how to assign the task or notification to a user or group of users by means of the following types of work assignment:

  • Process or case instantiation user

This is the initial and default setting. Using the work assignment properties of the activity, you can change it any of the other options described below.

  • User

The task or notification can be sent to a single specific user. The user identification in this case can be hardcoded (not recommended) or referred to by means of an XML message element contained in the message map of the process or case model.

  • Role

The task or notification is distributed to every user that has been assigned the associated role. In the User Manager artifact, the administrator(s) of an organisation can assign multiple users to the same role, thus making sure that tasks associated to that role will be distributed to all the related users. In the inbox, these tasks are listed with the role to which the user is assigned.

  • Organisational Unit

At the level of the process or case model you are referring to an organisational unit as part of an organisation model. Organisational unit is the development term and this becomes a Team (runtime term) when publishing it into runtime. In the User Manager artifact it is available as a team as well. The organisational administrator(s) can group users by assigning them to a team and assign the role that they will have within that team.

  • Work list

This is a collection of one or more organisational units and enables developers to group teams together as a work list. Tasks and notifications are in the process or case model related to the worklist rather than the organisational unit. The work list manager similar to a team manager is able to assign the tasks to the members of the worklist.

Access to the inbox application

When you create a new user, he or she is always created within the context of an organisation. Additionally the user, he is automatically assigned an internal role called: everyoneInOrganisation_name, e.g. everyoneInConvedoUK, if the name of the organisation is ConvedoUK. This is an internal role that authorises basic access to the organisation and access to at least the inbox application of that organisation. Whenever a user logs on to the OTPS platform, he or she enters the default organisation and receives the level of authorisation as defined by the role(s) assigned to the user. As soon as the user opens the inbox, the mailbox will present the tasks and notifications from process or case instances that are running within the context of that organisation.

List of abbreviations 

Abbreviation Description
 ANSI  American National Standards Institute
 BAM  Business Activity Monitoring
 BER  Business Event Response
 BPML  Business Process Modeling Language
 BPMN   Business Process Modeling Notation
 BPMS   Business Process Management Suite (or System)
 CAF  Composite Application Framework file extension
 CAL   Composite Application Logging (framework)
 CAP  Cordys / Composite Application Package (file extension)
 CARS  Cordys Admin Repository Server
 CMC   Cordys Management Console
 CRUD  Create, Read, Update and Delete, data manipulation operations with a    relational database
 CWS  Collaborative Work Space
 DTAP   Development, Testing, Acceptance and Production
 ESB   Enterprise Service Bus
 HW   HardWare
 IDE   Integrated Development Environment
 IP   Internet Protocol
 JAR  Java ARchive file extension
 JVM   Java Virtual Machine
 KPI   Key Performance Indicator
 LDAP   Lightweight Directory Access Protocol
 OMG   Object Management Group
 OTPS   OpenText Process Suite
 PIM   Process Instance Manager
 PMO   Process Monitoring Object
 RDBMS   Relational DataBase Management System
 SCM   Software Configuration Management
 SCXML   State Chart XML
 SOA   Services Oriented Architecture
 SOAP   Simple Object Access Protocol
 SQL  Structured Query Language
 SSU   State Sync-Up
 SVN   SubVersioN
 SW   SoftWare
 W3C  World Wide Web Consortium
 WfMC   Workflow Management Coalition
 WSDL   Web Service Definition Language
 WSI  Web Service Interface
 WSO  Web Service Operation
 XML   eXtensible Mark-up Language
 XPDL   XML Process Definition Language

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