Business process management (BPM) systems traditionally help streamline operations through refining processes. With new technologies and changes in the way enterprise organizations operate, BPM solutions have also expanded. They don't just offer streamlined processes, they also enable digital transformation by bringing together the three foundations of a successful business: people, processes and technologies.
Everything Depends on Your People
With so many purchasing options at consumer fingertips, business success now depends on customer service more than ever. Giving employees the tools they need to deliver positive customer service is one area where BPM systems can shine. Modern BPM systems:
- Blend operations directly into task management so employees only need to focus on the job in front of them.
- Offer a wealth of data in both real-time and for analytics. This allows employees to adjust customer interactions based on current information, as well as look at their performance and make long-term adjustments based on the analytics.
- Give the right work to the right employees by assigning tasks based on skills sets and a history of success with similar tasks.
- Put all of the information needed into a single platform so there's no time wasted loading system after system.
Empower Your People With Better Processes
Business processes can be fairly simple and stay within one department, or can span multiple departments and require input from customers or other parties. BPM systems excel by mapping existing processes and helping you find the best places to apply automation.
Technology Bridges the Gaps
BPM has become an integral part of many digital transformations simply by expanding its technology integrations so that they streamline access to information needed to complete operations. For example, user dashboards display information collected from throughout your organization, giving people access to the data they need in real-time. By using cloud-based platforms and app development processes, your BPM can deliver a user interface that aligns with your needs, and deploy changes rapidly as technology continues to develop. Rapid deployment is particularly important since every aspect of your business ties into your BPM system.
People + Process + Technology = Modern BPM
BPM software systems create a synergy between people, processes and technology. By automating where possible and improving access to information across your entire enterprise, BPM enables digital transformation, which empowers employee productivity and enables collaboration.