Digital transformations have revolutionized business and society in the last 20 years — and they're only getting started. According to Gartner, there are currently 8.4 billion devices connected to the Internet of Things, with this number projected to rise to 20 billion by 2020.
- Content personalization to provide a unique experience for each customer who interacts with your organization in terms of location, purchase history and more.
- Web analytics to understand how successful your customer interactions are and in which areas you can improve them.
- Knowledge management systems for your agents to have easy access to information about your customers, products and inventory.