convedo Intelligent Process Automation Blog

You might think you know everything you need to know about chatbots—they’re conversational agents that use artificial intelligence to handle many routine queries and issues for your business, including marketing, orders, and customer service. But this definition, while accurate, only scratches the surface of what’s possible when you bring chatbots into your organization. In this article, we’ll discuss some of the biggest myths and surprises about chatbots

As technology continues to evolve, businesses are increasingly looking for ways to streamline their operations and reduce costs. One of the latest trends in this area is intelligent automation, which combines artificial intelligence and robotic process automation to create more efficient and effective workflows. In this article, we'll explore what intelligent automation is, how it works, and the benefits it can bring to businesses of all sizes.

In today's fast-paced and ever-changing business environment, agility has become a critical factor for enterprises to remain competitive. However, achieving enterprise agility is not an easy feat. It requires organizations to continuously evolve and adapt to market changes, customer demands, and technological advancements. This is where intelligent automation comes into play.

There’s a revolution going on in the way things are getting done. We're facing a paradigm shift, as the combination of Artificial Intelligence (AI) and Robotic Process Automation (RPA) – in other words, Intelligent Automation (IA) – is disrupting the old ways of working. 

Using digital technologies to transform your business is essential for organisations of all sizes and industries. According to a KPMG survey, more than 70 percent of the UK workforce believes that digital transformation is a “key priority” at their workplace.

The Property Letting Management application enables property lettings firms to maintain and manage all their properties on one application. Whether you’re a lettings manager, landlord, tenant, or maintenance worker, this app provides a streamlined experience for the user.

Convedo's Haulage Document Planning System (HDPS) is a personalized client solution that streamlines the documentation process concerning haulage activities and manages documents associated with the import and export of cargo based on a given route.

Convedo's Maintenance Management Tool is a process solution for companies performing maintenance work to keep commercial buildings safe and operational. This application improves the process of submitting requests and helps engineers to track their workload. The application allows users to inspect all processes in a quick and easy way. Furthermore, it improves communication between employees using automated emails and alerts. The progress of each request can be monitored in real-time.

It is well known that an employee's onboarding experience within an organisation plays a crucial role in improving engagement, retention and overall boosts productivity and thus the success of a company. Employee onboarding does not have to be messy, time-consuming and stressful.

Robust Onboarding Automation Platform (ROAP) is an end-to-end onboarding solution built to make the onboarding experience as smooth as possible and streamline HR processes within a single application. The platform has been designed to provide functionalities and deliver value to three user groups namely New Recruits, Managers and Mentors.

Convedo’s Facility Issues and Orders management application provides one portal to give organisations an overview of their sites/properties' health and budgetary performance. The Application provides instant and intuitive insights through the Area Managers dashboard increasing the transparency of the business costs for upkeep and equipment. This solution enables quick decision-making from the senior management team, allowing the business to be responsive and dynamic. This Application also features a dashboard for the Sites where they can submit orders for additional equipment, Log maintenance issues and track the progress of each through rich grid displays.

MindHub modernises mental health provision, by providing tools that enable mental health practitioners and their patients to monitor, communicate and address mental health concerns more effectively and efficiently.

Where mental health provision is traditionally provided on an appointment basis, MindHub attempts to supplement this by allowing patients to record and monitor their daily mental well-being, record recurring contributory factors such as sleeping patterns, self-perceived mood scores, their general feelings, and other events; and to enable this information to be shared with their mental health practitioner.

The human resources department is a crucial, yet often underappreciated, component of any organization. By taking charge of employee recruitment, onboarding, training, and management, HR plays an essential role in ensuring that your human capital is working at peak efficiency.

Deciding to use chatbots can feel like just the start of the journey. Many businesses tell us they can see the benefits but worry about the hassle and hitches of implementing a chatbot to their set-up. To help ease these concerns, we’ve developed a clear, proven implementation road map. Here’s how it all works.

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In this episode of the Process & Automation Podcast, The Automation Guys are sharing amazing tips for faster adoption of chatbot technology.

 Listen to all our episodes here.

The term “chatbot” describes any intelligent software agent that communicates with users in a human-like manner: handling queries in English or another natural language, and responding in kind. Chatbots such as DRUID have earned widespread attention for their ability to hold sustained, often realistic conversations with human users.

No company is an island: every organization depends on third parties to provide them with products and services that they can’t (or don’t want to) get on their own. To ensure a smooth, cordial relationship, vendor and supplier onboarding is a crucial practice for businesses of all sizes and industries.

SAP S/4HANA is SAP’s enterprise resource planning (ERP) software built for the needs of large enterprises. While SAP S/4HANA is already a powerful, feature-rich system that can help transform your business processes, you can make further enhancements to the platform that will multiply your return on investment.

Process mining is a powerful technique to bring greater transparency to your business operations, improve your processes, and make smarter predictions and decisions. But what is process mining exactly, and how can you transform your SAP S/4HANA deployment with process mining?

ERP systems are powerful ERP platforms and serve as the backbone of many companies. Still, there are some significant challenges that companies using SAP need to address. Let's have a look at how a low-code platform such as Blue Prism can help you solve your SAP problems and take your ERP platform to the next level. 

Automation developers are technology professionals who leverage automation to make organisational processes more efficient, cost-effective, and accurate. But in today’s rapidly evolving, highly competitive business landscape, what skills are important for an automation developer when companies embark on their digital transformation journeys?

The UK automation skills gap is a thorny, persistent problem — especially given the looming impact of large-scale events such as Brexit, the COVID-19 pandemic, and the impending IR35 reforms. Below, we’ll discuss the issues posed by the UK automation skills gap, and how businesses large and small can help close this gap and prepare themselves for future developments. 

SAP automation, or low-code ERP automation, helps businesses in all industries address a wide range of needs. But for your business to fully benefit from SAP, the solution should be customized and adapted to your specific needs.

These are trying times for universities around the world. Not only is COVID-19 spreading fear and disease within the academic community, disrupting plans and putting education on hold, the pandemic is also forcing universities to adopt new processes and policies at high-speed to enable a gradual and safe return to on-site activities.

As HR departments are working to bring teams back to the workplace in the wake of the still ongoing pandemic, they face several challenges. To manage a safe and sustainable return to on-site work, the right tooling and planning are critical.

These are challenging times. Now, more than ever, businesses are looking for ways to streamline and optimize their operations. And on the quest for higher productivity and a better customer experience, a growing number of companies are realizing the potential that lies in combining Artificial Intelligence (AI) and Robotic Process Automation (RPA). 

Robotic process automation (RPA) uses intelligent software “robots” to automate many tedious, manual business processes. By making your human employees available for more valuable, higher-level activities, RPA can deliver a return on investment between 30 and 200 percent in the first year alone.

However, one significant challenge to RPA adoption is the use of unstructured data, which by many estimates makes up 80 to 90 percent of information in an organization. Unstructured data is information that isn’t organized according to a clear, structured model.

As we're moving further into the era of Artificial Intelligence (AI) and Machine Learning, one of the most prominent tech trends is Robotic Process Automation (RPA). RPA and process automation technologies are bringing numerous benefits to a wide variety of industries. Today, an increasing number of financial institutions, banks, and insurance companies are transforming their operations by using intelligent automation and RPA to handle repetitive processes and administrative tasks.

As one of the oldest industries—and one of the most resistant to technological change—banking and finance is overdue for a digital disruption. In this article, we’ll explore the rise of so-called “digital banking.”

Convedo is excited to be part of the virtual trade mission to Germany, as part of the Mayor's International Business Programme. This initiative brings together some of London's fastest-growing fintech and cyber companies and provides a platform to explore opportunities for growth and expansion in Germany.

Digital transformation has quickly become a term that is thrown around without the organisation or employees, really defining or knowing what it means. With it now being such a common term within the business world, it is essential that all members within an organisation are on the same page on what it is and how to implement it.

Why do companies want Intelligent Automation?

With the changing structure of a traditional workforce thanks to the implementation of automated processes, businesses are now rapidly looking to scale these solutions with Artificial intelligence (AI). Seeing the success of robotics reducing workload and driving efficiency, Intelligent Automation is now at the forefront of business executives’ minds to innovate further. But how are these organisations preparing for Intelligent Automation?

2019 saw the continued promotion of robotic process automation (RPA) in the press with much of the coverage being overwhelmingly positive. With the growing popularity around RPA and its uses, a vast number of companies are now seeing RPA as an option for improving the performance of their business. Knowing the number of companies that have adopted RPA, now is an excellent time to take a step back and review how the technology is helping automate business processes.

Continuous improvement is the foundation of operational excellence. Businesses that have the processes, structures, and tools in place to best use their existing resources show operational excellence. However, it is essential to remember that operational excellence is a moving target. Meeting today's goals is great, but all companies should strive to improve on targets. That is the underlying principle of operational excellence. Artificial intelligence and machine learning offer new ways to transform business operations.

The old saying "The customer is always right" has never been more true than right now. Globalization, innovation and the internet are providing today's customers with more options than ever before, which also means that they have more power than ever to vote with their wallet. What's more, customers—especially those in the millennial age group—are increasingly looking to purchase experiences rather than objects.

Research and intelligence firm Walker Information has released a report titled Customers 2020 predicting that by the year 2020, consumers' behavior will change to make customer experience, rather than price or product quality, the most important factor in buying decisions. With these structural changes in mind, many businesses have shifted from a cost-centric to a customer experience-centric mindset.

December 4th saw a celebration of low-code accomplishments and the growing adoption of the Appian platform at Appian PUBLIC SECTOR 19. Speakers from various public sector organisations discussed how low-code platforms are modernising and improving different processes. Appian CEO Matt Calkins and CTO Mike Beckley were also in attendance to provide talks on the future of low-code and intelligent automation.

In today's rapidly growing technological era, the public sector is facing immense pressure from organisations and citizens to keep up and provide exceptional services across all departments.

Three ways technology could reshape local government

Cutting-edge advances in technology have already revolutionized a variety of industries, from manufacturing and financial services to healthcare and telecommunications. But what can the newest tech trends do for our public institutions and  local governments as well?

Robotic Process Automation is a technology that is swiftly gaining immense popularity in the generation of continual technical advancements. It has, in a very short time period, become one of the most intensively used technologies in the digital world, across several industries. Due to this very fact that various industries have adopted RPA, it has experienced unprecedented growth in a matter of a couple of years. Thus, the latest RPA trends that we are going to discuss in this article will transform operations in various field including businesses, enterprises, banking, and public sector as well.

is continuously transforming the way we live. Everything we do and every advancement we make as humans is marked by a leap in technology. Every top global industry is constantly trying to mold itself according to the rapidly changing technological advancements. The finance and banking sector has also felt the need to change the dynamics and modify its style of working by embracing new technologies. It has undergone a massive change in operations because of technological innovations and the change in regulatory requirements. RPA and AI are the latest technologies today redefining how banks operate by automating processes such as Know your customer (KYC) and personalizing customer services. 

What are Web APIs?

API is a set of subroutine definitions, communication protocols, and tools for building software. Web API, as the name suggests, is an API over the web which can be accessed using HTTP protocol.

Requirement Analysis

Convedo’s Holiday Management Tool has been released on Appian AppMarket earlier this year. One of the key features is the team calendar, which allows supervisors to view all approved holidays in their teams while reviewing new holiday requests awaiting approval.

RPA is headed to be one of the fastest adopted technologies . Often our customers are excited about taking-on the technology but struggle to identify the right use case for it.  We commonly get asked – what are the best use cases for RPA and RPA bots? Where should we apply RPA in the business to get the quickest returns? Which function in the business would benefit most from RPA – Finance, Accounts, HR, Operations, IT? 

Robotic process automation (RPA) is a cutting-edge technology that uses automated software “robots” to perform repetitive manual tasks, liberating your employees for higher-level activities.

The effects of RPA can be tremendous for an organization. According to management consulting firm McKinsey & Company, RPA can have a return on investment of 30 to 200 percent in just the first year alone.

The “digital workforce” is a term used to describe the software robots and artificial intelligence solutions that businesses use for higher productivity in the workplace. By performing manual tasks that are tedious and repetitive in nature, your digital workforce can give back countless hours to your human employees. This lets them focus on more meaningful, profit-generating activities.

The latest tech developments aren't just altering the face of industries like finance and health care — they're having an impact on public institutions and governments as well. According to a survey by Deloitte, 96 percent of government officials worldwide say that digital technologies have had a "significant" impact on the public sector.

Robotic process automation (RPA) is one of the most exciting trends in business technology right now. RPA software "agents," enhanced with artificial intelligence capabilities to make smarter decisions, are able to automate and optimize a variety of processes.

In today’s dog-eat-dog business landscape, companies that can iterate product development faster and get products to market quicker are those that stand the best chance of success. Thanks to the growing trend of digital transformation, these faster speeds are usually due to better applications and technologies.

If you’ve ever wondered about BPM, its capabilities, and what it can do for you – look for no further! This article is the only crash course you’ll ever need.

What does BPM even mean anyway?

BPM, or Business Process Management, describes decision-making strategies for making corporate processes more efficient. Vague, right? That’s because the term includes a wide variety of mechanisms and phenomena that span industries, all falling under the umbrella term of BPM. In fact, there are as many BPM strategies as there are specific processes that industries need to follow.

Optical character recognition (OCR) is the use of technology to convert machine-printed or handwritten text into digital text. There are a variety of business applications for OCR, including invoices, business cards, receipts, bank checks, and more. The term intelligent character recognition (ICR or iOCR) is sometimes used for advanced OCR technologies specifically used for multiple fonts and styles of handwriting.

Robotic process automation (RPA)—the use of software "robots" to automate manual, rules-based processes—offers a variety of advantages, including higher productivity and lower costs. With potential ROI between 30 and 200 percent in the first year alone, it's no surprise that companies would be interested in scaling their RPA environment.

Artificial intelligence and automation are two trends that promise to revolutionize the workplace, so what happens when you bring them together? "Intelligent automation" is the use of AI technologies to automate business processes and workflows. It encompasses a variety of topics in AI and machine learning, including robotic process automation (RPA) and natural language processing (NLP).

 A company has made the decision to hire a Consultant to make recommendations on digital transformation. They are to set a path for the digital transformation journey that is about to happen and more importantly – the pitfalls to avoid. Transformation of any kind has its inherent risks. Consultants often leave out the discussion about these risks until it is too late. The best way to handle them is to tackle them head on. So, what are they?

Business as Usual

The biggest blocker to digital transformation is a desire to keep things the same, operating business as usual. This mentality creates a roadblock to change in three different areas:

Robotic process automation (RPA) offers the potential to revolutionise your business operations by automating large amounts of your workflow, improving efficiency and productivity.

Robotic process automation (RPA) has been heralded as “a revolution in business process automation,” enabling companies to free up their employees from tedious manual tasks and become vastly more efficient. IT research and advisory firm Gartner estimates that by 2020, 90 percent of medium and large organisations will have at least one process supported by RPA.

Digital technologies have penetrated nearly every industry and market on the planet. In order to take advantage of this change in the business landscape, executives are seeking to enact “digital transformations” that integrate cutting-edge technologies into their company.

Intelligent automation, a term for artificial intelligence and machine learning as applied to robotic process automation (RPA), offers a great deal of promise to organisations of all sizes and industries. However, the technology is only starting to hit the mainstream, and there are countless opportunities that so far remain unexplored.

 Companies of all shapes and sizes are adopting robotic process automation (RPA). RPA is revolutionary for industries such as banking, insurance and governance - driving significant digital transformation to services, products and customer interactions.

As companies of all sizes and industries seek to “digitally transform” their business, one trend in particular is drawing outsize attention: digital process automation. Traditional business process management (BPM) initiatives have focused on analyzing and optimizing processes within the realm of human capabilities. However, digital process automation flips the script with radical new technology-enabled advances that can improve the accuracy and speed of processes beyond the ability of any human employee.

Robotic process automation (RPA) has been on the top of IT to-do lists for years in virtually every industry. After all, if a computer can complete a task without human intervention, it is better for everyone. You save on employee time and employees can avoid boring, manual tasks. Plus, your customers benefit with faster processing and fewer errors. For some companies, RPA is synonymous with digital transformation, but only if it can be deployed intelligently.

Robotic process automation (RPA) is the use of “robotic” software agents that can automate a variety of business activities, from analysing data to processing sales transactions. Tech market research company Forrester projects that the global RPA market will reach $2.9 billion in 2021, growing tenfold in five years.

Robotic process automation (RPA) has definitely received a lot of attention of late, but you need to be sure that you can separate the truth from the hype. Although these software "robots" can perform tasks dramatically faster and cheaper than your human employees, it won't do you any good if you don't know the best places in your workflows to apply them.

Although industrial robots have been in operation for the better part of a century, we’re still in the early years of robotic process automation (RPA). The difference is in the application of AI in redesigning how work is done, not just putting robots in the place of human counterparts.

Whether you're interested in the productivity improvements or the lower costs, you've already made the decision to implement robotic process automation (RPA) within your organisation. The good news is that by streamlining and automating your processes, RPA can unlock a significant amount of hidden insights and potential.

The bad news: 74 percent of businesses report that they spend more than one-fourth of their employees’ time on repetitive manual tasks.
The good news: RPA can help. One of the most effective tools for a company’s digital transformation, robotic process automation (RPA) uses “robotic” software agents to automate a variety of tedious, time-consuming business functions.

When looking at the future of business operations, machine learning is a big part of the enterprise landscape. Before machine learning, businesses relied on statistical modelling to make predictions. With advances in artificial intelligence, driven by the availability of machine learning technologies, statistical modelling is becoming a single tool in the predictive box, not the entire set of what's available. To continue your digital transformation, it is important to stay up to date on what is available and the benefits of early adoption.

In the past several decades alone, innovations in machine learning and artificial intelligence have drastically altered the world as we know it. Advances in the way that computers “think” have powered everything from self-driving cars to personal assistants like Siri and Alexa.

Any business that hopes to better serve its customers and outcompete its rivals must re-examine its people, processes, and technology on a constant basis. From big data to cloud computing, recent technological developments have revolutionized the business landscape.

Recent technological advances have made it possible for companies to automate more of their workflow than ever before. According to a 2017 study, IT decision makers believe that 59 percent of business processes could be automated by 2022.

Companies large and small are focusing on “digitally transforming” their business, and few such technologies have been as influential as robotic process automation (RPA). According to consulting firm McKinsey & Company, organisations that implement RPA can see a return on investment of 30 to 200 percent in the first year alone.

Documenting operational processes can take a huge amount of effort at the outset and often businesses underestimate the on-going maintenance requirements. Those that don't try to map processes can never really say that all of their risks are identified and controlled, which in turn can lead to regulatory challenges.

RPA is a game changer for the public sector.  According to the Reform, Work in Progress 2017 Report, in the UK alone, only 20% of public service employees do strategic work that requires analytical thinking.

Robotic process automation (RPA) has been receiving a lot of attention recently, and for good reason. Companies of all sizes and industries have leveraged robotic software agents to automate and streamline a great deal of their business processes.

Robotic Process Automation (RPA) can be a powerful tool in the right hands, but like any tool, you need to make sure you apply it correctly. Rather than being a magic bullet, RPA requires a careful assessment of your firm's processes, needs and objectives.

According to consulting firm McKinsey & Company, roughly 37 percent of business processes have been digitized. While there remains a great deal of progress to be made, these efforts are a major part of companies' attempts to "digitally transform" their business and become more effective and productive as a result.

There's no longer anything "artificial" about the benefits that AI can bring to your company. In only a short time, artificial intelligence has evolved from being purely speculative to being a mature technology with lots of room for future growth.

Service delivery automation (SDA), a term which refers to the automation of human business activities, is increasingly important for organisations to cut costs, become more productive and better serve their customers. Two key elements of SDA are robotic process automation (RPA) and artificial intelligence (AI), which can be used in isolation or in combination to make your processes more efficient and digitally transform your organisation.

For those organisations that are in the know, robotic process automation (RPA) is already cutting costs and having a major impact on their efforts at digital transformation. Professional services firm pwc estimates that automating work activities could save up to $2 trillion worldwide.

Companies of all sizes and industries are attempting to "digitally transform" their business, but many of them lack a solid understanding of what digital transformation really is. Rather than using technology to supplement and speed up your traditional business processes, "digital transformation" refers to the enablement of new ways of working through technological innovation.

As technology moves forward, it triggers a change in customer behaviour. Unless you are primed with an effective Business Process Management (BPM) strategy, you’ll find yourself scrambling to resolve customer-driven disruption. BPM is all about organising your business to provide an enhanced customer experience and take customer satisfaction to a new high.

In the traditional model for developing software applications, programmers and business leaders would first sit down and hash out the specs for the application and then move sequentially through the coding, testing and release phases of development. This is called the "waterfall" model of software development because it always moves predictably from one level to the next, like a river that flows over a large group of rocks.

When you hear the words "artificial intelligence," the first thing that comes to mind might be a super-intelligent computer or a walking, talking robot — both of which remain firmly in the domain of science fiction. Yet AI isn't just restricted to these far-out ideas: businesses of all sizes and industries are already using AI technologies to digitally transform their processes and operations.

Advances in fields such as computer vision, machine learning, and speech recognition and processing are enabling companies to take advantage of AI tools and technologies, thereby improving productivity and cutting costs. IT research and advisory firm Gartner predicts that, in the next three years, companies that use cognitive ergonomics and system design in new AI projects will see long-term success four times as quickly as their competitors.

IT environments are more complex than ever before, with potentially hundreds of different software applications running on thousands of workstations. What's more, hot new tech trends like virtualisation, cloud computing, and big data are changing the fundamental nature of how organisations function.

Robotic process automation (RPA) isn't yet a household name, but it will be very soon if current trends continue. According to IT research and advisory firm Forrester, the RPA market is set to explode from £180 million in 2016 to £2.1 billion in 2021 — just five years later.

Robotic process automation (RPA) has the potential to radically transform businesses in a variety of industries — and financial services companies in particular. Banks, credit unions, insurance agencies, credit card companies and others can all stand to benefit by bringing RPA into their organisations.

The first time you hear the phrase "Robotic Process Automation" (RPA), you might not think it sounds like such a big deal. After all, businesses have been using IT to automate processes for decades, and usually to great success.

Yet IT automation techniques haven't just been static during all these years; they've been getting smarter, thanks to advances in artificial intelligence and machine learning. The result is RPA: a new technology that offers the possibility to radically transform your business.

Not only can technology radically transform the face of private companies, it can be just as effective in the public sector. According to a 2016 European Union report, 81 percent of public services in EU member states are now available online. The term "digital government" refers to strategies and initiatives to bring governments and citizens closer together via technology.

Technology is the new currency of the 21st century. Organizations large and small are seeking to leverage technology in order to improve their business processes and make smarter decisions. Visions of digital transformation have launched a technological "arms race" between companies searching for key differentiators to give them a leg up on their competitors.

Like machines in industrial factories in the previous decades, robots have the potential to dramatically change business workflows in the coming years. Robotic process automation (RPA) refers to "robotic" software that can automate a variety of business processes throughout the enterprise.

These days, it seems like the buzzword on every CEO's lips is "digital transformation." From the cloud and the Internet of Things to machine learning and virtual reality, companies are constantly on the lookout for the next great technology that will enable them to differentiate themselves from their competitors and better serve their customers.

It's fair to say that the General Data Protection Regulation (GDPR) is one of the most important and sweeping laws pertaining to information technology that has ever been enacted. Originally adopted in April 2016, the GDPR won't come into force until May 2018, but its contents are already having a major impact worldwide.

Data is one of the most precious resources nowadays. Processes and decisions turning data into value are defining the success of an enterprise. The importance of business process management is widely recognised, whereas decisions are rather seen as part of a process and not as a concern on their own. Hence, they are often buried in applications, code, processes or even in the heads of people, although they are driving performance and are subject to regulatory requirements. This results in unmaintainable and inconsistent decisions imposing unknown risks to enterprises. As a cure for unmanageable decisions the discipline of decision management emerged promising transparency, productivity, accuracy, agility, and consistency of decisions.

The last few years have seen an explosion in digital technologies, from cloud computing and the Internet of Things to artificial intelligence and low-code platforms. Businesses of all sizes and industries are finding ways to use these developments to transform their business, serve their customers better and gain an edge over their competitors.

Business Process Management (BPM) involves much more than simply modeling business processes. It encompasses the ongoing improvement and management of an organization’s end to end business processes with a view to gaining competitve advantage.

In a world where machines can beat humans at Jeopardy! and make complicated medical diagnoses, it's perhaps no surprise that businesses have begun applying automation and artificial intelligence to their internal processes. From sales and marketing to finance and human resources, automation is able to work in a variety of domains in order to unlock countless insights for your organization.

The future may finally have arrived. Like countless works of science fiction have predicted, robots are showing up in the workplace to help employees do their jobs. Robotic process automation (RPA) refers to the use of "robotic" software to automate a number of business processes.

Traditional business process management (BPM) techniques and approaches have been utterly transformed by the revolution in digital technologies. These new technological solutions have had a profound impact on businesses of all industries and sizes, making them more competitive and innovative overall.

When you hear the words "artificial intelligence," you might first think of impressive projects like self-driving cars, machines that play chess or even Apple's Siri virtual assistant. Yet the truth is that AI technologies have become essential to the way that thousands of companies of all sizes and industries do business.

Since its introduction in 2001, agile has passed from a trend to a way of life for many software development and consultancy companies. According to a 2015 survey by Hewlett-Packard, two-thirds of IT professionals report that their organization is either fully agile or leaning toward agile.

 The Internet of Things, cloud computing, big data, and more: all of these technological trends are having a profound (if not revolutionary) impact on the way people communicate and collaborate. To take advantage of these groundbreaking developments and bring their businesses up to speed, more and more organizations are seeing the benefits of digital initiatives and digital transformations.

As technology continues to progress, the IT and business departments within an organization will grow further and further intertwined. Digital advances have profoundly transformed business processes — and, in turn, strong business processes have led to the development of better technologies.

Digital transformations have revolutionized business and society in the last 20 years — and they're only getting started. According to Gartner, there are currently 8.4 billion devices connected to the Internet of Things, with this number projected to rise to 20 billion by 2020.

Technology has created untold opportunities over the last decade, and with the speed of development moving more quickly than ever, this trend shows no sign of stopping. Traditional businesses are in an eat-or-be-eaten position. If they can't manage digital transformation effectively, they will have a hard time staying competitive in a marketplace that moves more and more quickly.

According to Microsoft CEO Satya Nadella, every company will be a software company in the near future—if it isn't one already, that is. Today, software is a critical factor for the vast majority of businesses, from the smallest startups to Fortune 500 firms. Even companies far outside the technology space require software to communicate, analyze data and monitor their operations.

Business process management (BPM) systems traditionally help streamline operations through refining processes. With new technologies and changes in the way enterprise organizations operate, BPM solutions have also expanded. They don't just offer streamlined processes, they also enable digital transformation by bringing together the three foundations of a successful business: people, processes and technologies. 

The integration of business process management with big data analytics, mobile and social media platforms and cloud access should be part of any ongoing planning for today's companies. All four of these points of digital transformation come together through BPM to create improved transparency and streamlined processes. Cloud-based services offer digital transformation by integrating social and mobile technology. This gives management a clear look at procurement and ownership, along with improved communications software.

Traditionally, the business process included tasks, departments, production and output to overcome such problems as job scheduling. As businesses matured and their needs diversified, new approaches in management became necessary to improve efficiency.

Luckily, business advancements have been accompanied by innovations in technology, which provided methods for implementing these new approaches. One of the most important areas of innovation has been in management of the "business process," a term often used to refer to the integration of application software with other operations.

BPM is all about organizing your business to provide an enhanced customer experience and take customer satisfaction to a new high.

Setting strategic objectives, putting processes in place to achieve them, and realizing the results you desire seems simple – at least in theory. In reality, organizations of all sizes struggle with making this happen.

Why? I could launch into many reasons to address that question, but the heart of the problem lies in three distinct silos within your operations – strategy, analysis and execution – here are a few tips to overcome these problems.

That is finally changing, and the promise of technology is finally being realized.

The main barrier to progress for e-Government services in most of countries has been a shortfall in useful services. Lack of availability and use for online identification and authentication has an immediate and profound impact on the ability of citizens to use transactional services. The result of this is that many services continue to require face-to-face contact for the entire transaction, or for at least a portion of the process.

Assuch,thereisanelementof‘chickenandegg’atplaywhereservicesarenotusedbecauseofatechnology shortfall, and the technology shortfall is not met because there are insufficient services to build interest.This carries over into general supply and demand issues, where administrators have reigned in their investment in services for fear that public and business uptake will fall short of desired levels.

As part of this transformation, government agencies must identify and automate their procedures and adopt better, more efficient management practices. This change will require a focused approach to process improvement and Customer Experience (Omni Channel, Mobile, Cloud).

Financial services institutes have been hit harder than most by new regulations. But while burdensome, compliance with the Sarbanes-Oxley Act, the Basel III code, MiFID and anti-money laundering laws (among many others) is not an issue that can be side-stepped.

When looking for a document management solution it is wise to consider some key characteristics.

Fast and Easy End-user Access

If a system is hard to use and access, users will waste valuable time—both theirs and your IT staff’s—or eventually abandon the solution. When evaluating different products, make sure they are user-friendly and easily adoptable within a user’s daily workflow processes. Check out the vendor case studies and talk to end-user references. Is it easy for content contributors to add, annotate, index and view documents?

Transform the way you get work done.

Metastorm Business Process Management (BPM) allows you to integrate, automate and provide visibility into end-to-end business processes across departments, systems, and organizations.

Metastorm BPM allows you to leverage your existing systems and provide a more agile, intelligent business process layer that enables you to implement better processes without the constraints imposed by underlying systems and with deployments in months rather than the years it can take to change out legacy systems. Whether it’s customer on-boarding, case management, new product introduction, or regulatory compliance.

Frameworks are used to encourage the use of a consistent structure for architectural descriptions. Because an Enterprise Architecture (EA) is a multi-dimensional representation of a large and complex entity, a variety of multi-dimensional structures are possible, differing in the number and nature of the dimensions. Each representation of an Enterprise Architecture is referred to as a "framework". Widely used Enterprise Architecture frameworks include the Open Group Architecture Framework (TOGAF), Six Sigma and the Zachman framework. Many EA tools available today provide support for all of these frameworks by accommodating each framework's notation conventions and model types.

Vital to achieving buy-in for your OpenText MBPM (formerly Metastorm BPM) migration is the ability to demonstrate project control and transparency - a good framework will assist in arriving at a compelling business-case.

These seven principles describe the overall philosophy of Lean BPM, and all seven must be present in any Lean BPM practice or methodology for the full benefits of Lean BPM to be realized.

While sharing similar concepts, Business Process Management and Workflow Automation Software are very different in terms of their offerings and capabilities.

Business Process Management (BPM)

Characterizes a series of activities independent from specific applications

• BPM is a superset of workflow

• It is distinguished by its ability to coordinate activities  and tasks among users

• BPM connects disparate systems enabling seamless data sharing and universal control from a single interface

• Business processes, once defined, are modeled, automated, managed and optimized to be effective, cost efficient and achieve high operational performance

• It is used to capture, evaluate and analyse information from outside sources efficiently and effectively

• With the ability to distinguish between execution rules and the actual flow of the process, BPM rules allow you to govern your processes

Customer service is no longer a cost center. Today, it is the anchor between empowered customers and the business that needs to deliver on the precise needs of each client in a personalized and effective fashion.

These activities can be exemplified with a marathon where customer service agents need to overcome numerous hurdles to delight their buyers and solve their needs in a timely manner. Use of business process optimization helps companies accomplish this important mission.

Chances are, if you’re reading this then you are already a convert to the advantages of process optimisation. You know how it helps you to meet business goals and aids in fine tuning elements of what you do resulting in more revenue, productivity and easier compliance. However, executed badly, it can be a little like grabbing a tiger by the tail. This article looks at five ways in which process optimisation can really fall apart (and ways you can avoid them).

Business process management (BPM) is an invaluable and rewarding aspect to optimising your business, but it's not always easy to convince the company stakeholders of the merits inherent. One of the biggest mistakes is to rely on the obvious performance benefits automated BPM can bring without illustrating the financial ones, and this is more often than not because of the difficulty associated with calculating return on investment (ROI). If a business cannot calculate ROI before it starts any BPM work, it will most probably not commit fully - simply because no proper case has been made for benefit, in terms that most C-level's use to run their companies.

Much conversation is had around the subject of software upgrades or migrations, ranging from the evangelist who trusts that every patch release and hotfix must be applied instantly, to the cynic who believes that all upgrades are simply the result of efforts by marketing departments to continually sell more hardware, software and consultancy.

The primary goal of any business is to establish itself as a successful enterprise that runs on well managed efficiency. This comes from a pragmatic set of principles when organising a process management centre of excellence (CoE). Creating a progressive venture means work is required when setting the foundations into place.

It seems that the only constant in today’s business world is change. Markets, technology, suppliers — almost any aspect of our business can change suddenly, and without warning. In order to stay competitive in this fluid, always shifting landscape, an increasing number of companies are incorporating that fluid changeability into the way they do business, by adopting the use of business process management systems.

The only way for a company to survive in any industry today is to stay ahead of the game. With the life cycle of products becoming increasingly short, companies that do not aggressively implement new innovative ideas today will be left behind tomorrow. This is one of the main reasons why big data is a critical issue for both small and large companies, since they should start with big data and keep up with the most recent trends.